Who do buy more, complain less, spread positive word of mouth, ensure a large customer base and repeat…
Delighted customers, whose experience exceeds their expectations, are the ones who buy more, complain less, spread positive word of mouth and provide a large base of repeat…
Choose your answer
Who do buy more, complain less, spread positive word of mouth, ensure a large customer base and repeat business ?
Answer and explanation
Correct answer B
Delighted customers, whose experience exceeds their expectations, are the ones who buy more, complain less, spread positive word of mouth and provide a large base of repeat business. Merely satisfied customers can still switch easily when a better offer appears, whereas delight builds emotional loyalty.
Practice for these exams
-
UGC NET Commerce