Which one of the following is the tangible gain of TQM (Total Quality Management) ?
In Total Quality Management (TQM), 'Reduced employee grievances' (along with improved product quality, higher productivity, and reduced cost) is classified as a quantifiable…
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Which one of the following is the tangible gain of TQM (Total Quality Management) ?
Answer and explanation
Correct answer A
In Total Quality Management (TQM), 'Reduced employee grievances' (along with improved product quality, higher productivity, and reduced cost) is classified as a quantifiable Tangible Gain, whereas effective teamwork, job interest, and human relations are Intangible Gains.
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RPSC Assistant Professor (College Education)