Which of the following statements is/are correct as regards to Balanced Score Card? (A) It is developed…
The Balanced Scorecard (BSC) (A) was developed by Robert Kaplan and David Norton (1992), (B) comprises four dimensions/perspectives (Financial, Customer, Internal Business…
Choose your answer
Which of the following statements is/are correct as regards to Balanced Score Card?
(A) It is developed by Kaplan and Norton
(B) It is comprised of four dimensions
(C) It helps evaluating HRM effectiveness
(D) It involves employees learning and adopting the so called 'best practices'
Answer and explanation
Correct answer B
The Balanced Scorecard (BSC) (A) was developed by Robert Kaplan and David Norton (1992), (B) comprises four dimensions/perspectives (Financial, Customer, Internal Business Processes, and Learning & Growth), and (C) helps evaluate strategic HRM effectiveness (extended in the HR Scorecard). Statement (D) describes benchmarking rather than the Balanced Scorecard; hence '(A), (B) and (C) Only' is correct.
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UGC NET HRM / Labour Welfare and Industrial Relations