Which of the following managerial actions are followed to reduce resistance to change? A. Education and…
According to Kotter and Schlesinger's framework for managing organizational change, managerial actions to overcome resistance to change include allowing opponents to…
Choose your answer
Which of the following managerial actions are followed to reduce resistance to change?
A. Education and communication are strong tools for resistance to change
B. Allows participation to those who oppose a change to participate in decision making
C. Negotiation may become vital when resistance comes from a powerful source
D. Employee counseling does not serve the purpose
E. Coercion can be used to get support easily
Answer and explanation
Correct answer C
According to Kotter and Schlesinger's framework for managing organizational change, managerial actions to overcome resistance to change include allowing opponents to participate in decision-making (B), using negotiation and agreement when resistance comes from a powerful group (C), and using explicit or implicit coercion when speed is essential (E) (Note: statement A misstates education/communication as 'tools for resistance' rather than tools to overcome resistance).
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UGC NET Commerce