Which of the following are proposed by Edward Deming for quality assurance (A) Adopt new philosophy (B)…
Among W. Edwards Deming's famous 14 Points for Quality Assurance and Total Quality Management (TQM), key principles include: (A) Adopt the new philosophy of quality, (B)…
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Which of the following are proposed by Edward Deming for quality assurance
(A) Adopt new philosophy
(B) Cease dependence on inspection
(C) Coerce for poor performance
(D) Institute training on the job
(E) Drive out fear
Answer and explanation
Correct answer C
Among W. Edwards Deming's famous 14 Points for Quality Assurance and Total Quality Management (TQM), key principles include: (A) Adopt the new philosophy of quality, (B) Cease dependence on mass inspection to achieve quality, (D) Institute training on the job, and (E) Drive out fear so that everyone may work effectively for the organization. Coercing workers for poor performance directly violates Deming's philosophy.
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