Match the items of List-II with the items of List-I and suggest the correct code : List-IList-II (a)…
Customer partnering involves working closely with customers to add value to their operations (a-i); Uncovering uses data mining and analytical methods to develop deep…
Choose your answer
Match the items of List-II with the items of List-I and suggest the correct code :
| List-I | List-II |
|---|---|
| (a) Customer partnering | (i) Working more closely with customers to add value to their operations. |
| (b) Uncovering | (ii) Using data mining and other analytical methods to develop deep insights into customers and how they behave. |
| (c) Broadening | (iii) Studying “best practice companies” to improve performance. |
| (d) Benchmarking | (iv) Factoring the interests of customers, employees, shareholders, and other stakeholders into the activities of the enterprice. |
Answer and explanation
Correct answer B
Customer partnering involves working closely with customers to add value to their operations (a-i); Uncovering uses data mining and analytical methods to develop deep insights into customer behaviour (b-ii); Broadening factors the interests of customers, employees, shareholders, and other stakeholders into enterprise activities (c-iv); and Benchmarking studies best-practice companies to improve performance (d-iii).
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UGC NET Management