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Under Section 2(8) of the Consumer Protection Act, 2019, a ‘consumer dispute’ arises when—

Question and options

Under Section 2(8) of the Consumer Protection Act, 2019, a ‘consumer dispute’ arises when—

  1. the seller refuses the consumer’s demand for a refund before any complaint

  2. the trader fails to reply to the consumer’s legal notice within thirty days

  3. the complainant files a complaint with the District Commission against the trader

  4. the person complained against denies or disputes the allegations in the complaint

Answer and explanation

Correct answer: D - the person complained against denies or disputes the allegations in the complaint

Section 2(8) of the Consumer Protection Act, 2019 defines a consumer dispute as one where the person against whom a complaint has been made denies or disputes the allegations in it. Filing a complaint, or a trader’s silence or refusal before filing, does not by itself make a consumer dispute; the denial of the allegations does.

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