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How are the District, State and National Commissions under the Consumer Protection Act, 2019 best described?

Question and options

How are the District, State and National Commissions under the Consumer Protection Act, 2019 best described?

  1. Advisory bodies that promote and protect consumer rights

  2. Quasi-judicial bodies that adjudicate consumer complaints

  3. Civil courts subordinate to the High Court of the State

  4. Regulatory authorities that investigate unfair trade practices

Answer and explanation

Correct answer: B - Quasi-judicial bodies that adjudicate consumer complaints

The District, State and National Commissions set up under Sections 28, 42 and 53 of the Consumer Protection Act, 2019 form a three-tier quasi-judicial machinery that decides consumer complaints, with some civil court powers but outside the ordinary court hierarchy. Promoting consumer rights is the role of the advisory Consumer Protection Councils, and investigating unfair trade practices is the role of the Central Consumer Protection Authority.

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