You are the HR manager of your organisation. There is a hard-working employee, Sanjeev, in your organisation. In terms of behaviour, effort and diligence, Sanjeev is one of the top most employees in…
Question and options
You are the HR manager of your organisation. There is a hard-working employee, Sanjeev, in your organisation. In terms of behaviour, effort and diligence, Sanjeev is one of the top most employees in the company. The issue is that the company is a call-centre for a US based company and the Sanjeev’s communication skills are not up to the level. Even after being given training, Sanjeev has not been able to improve his communication skills.
What should you do in the given scenario?
What should you do in the given scenario?
- Ask Sanjeev to leave
- Provide another training to Sanjeev
- Find another job for Sanjeev
- Change the job role of Sanjeev
Answer and explanation
Correct answer: D - Change the job role of Sanjeev
Sanjeev is diligent and valuable but training has not fixed his communication skills for a customer-facing call-centre role. The best course is to change his job role to one suiting his strengths rather than ask him to leave, repeat failed training or find him another job elsewhere.
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CUSAT CAT Five-Year LL.B.
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