Which is a recognised disadvantage of formal communication in an organisation?
Question and options
Which is a recognised disadvantage of formal communication in an organisation?
It leaves no written record for later reference
Information can move slowly through the levels of hierarchy
Responsibility for a message cannot be fixed
Messages are often distorted into rumours as they spread
Answer and explanation
Correct answer: B - Information can move slowly through the levels of hierarchy
Formal communication follows the official chain of command, so a message may have to pass through several levels and can be delayed. Distortion into rumours, the lack of a record and the difficulty of fixing responsibility are drawbacks of informal (grapevine) communication, not of formal channels.
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